Something wrong, or a question the game doesn't answer? Email withklee@gmail.com and include your display name and your friend code (Home tab → Friends → My Friend Code) so the account can be found. Expect a reply within two business days.
Purchases are credited by the server after Apple confirms the payment, so a slow connection can delay them by a few seconds. If shards still haven't appeared:
Sign in to the same account, open the Shop tab, and tap Restore Purchases. This brings back Remove Ads and Dual Unlock.
Shard packs are consumable — they were already added to your balance when you bought them, so they aren't restored. Your balance follows your account, not your device.
Progress is tied to the account you signed in with, so the usual cause is signing in a different way than before (Apple, Google, or email are separate accounts even with the same address).
Guest play is stored only on your device. If you played as a Guest and then deleted the app, that progress is gone and can't be recovered. Create an account to keep progress safe across devices.
Duos needs a party of two — there is no solo queue for it. Open the Friends panel, add a friend, invite them to your party, both tap ready, then queue.
Solo Battle Royale can be played alone at any time.
Every drop rate is published inside the game: Home tab → the Spellbooks card → the "?" in its header. It lists, for each tome tier, how often it grants a gadget or a cosmetic and the rarity mix of what it grants.
You can never receive a duplicate cosmetic. Anything you already own is removed from the pool.
Email withklee@gmail.com. For a player, include their display name and roughly when the match happened. For a bug, tell us what you were doing and what you expected instead — a screenshot helps enormously.
In the app: Profile tab → Delete Account. This removes your account and its gameplay data from our servers and cannot be undone. You can also email us to request access to or deletion of your data.
See the Privacy Policy.